Managing Send From Emails

When your customers take certain actions within the Privacy Center, such as submitting compliance requests, they will receive communications generated by Concord, such as emails providing verification codes or confirming a received request.

  • The default address for each newly created Project is support@concord.tech (Concord Support).

You may want to choose a different address and sender name that is in line with your company’s customer support or privacy teams. This can be accomplished by configuring Send From Emails.

Adding and using a new Send From Email is an easy two step process:

  1. Add a new Send From Email (instructions below).
  2. Assign a Send From Email to a specific project. For information on assigning Send From Emails to a Project, see Assigning Send From Emails to Projects

Adding Send From Emails

You can add, edit, and delete Send From Emails in the Send From Emails section under Global Settings.

To add a Send From Email, click on the + Add Email button on the top right.


  1. Enter a name. This is the sender name your end users will see attached to email communications.
  2. Enter an email address. This is the address that your end users will receive email communications from.

   3. Click OK. Your new Send From Email will now show a “Pending” status.

    4. Check your email for your verification link. Click the link to verify your email address.

    5. You will be brought back to the Admin UI with a notice that your email has been successfully verified.
        Click Back Home to assign your new Send From Email to a Project.


Editing Send From Emails

To edit a Send From Email, click on the Edit button to the right of the desired email.

  • You can edit the Send From Email name here.

Any changes made to the Send From Email will appear across all associated Projects.

Deleting Send From Emails

To delete a Send From Email, click the Delete button to the right of the desired email.

  • You will be asked to confirm the deletion.


After deleting a Send From Email, any Projects associated with that email will revert back to using support@concord.tech.