Managing Your Personal Account Profile

Access Your Personal Profile

To access your personal profile, click the account profile icon in the upper right of the Admin UI.

From here you are able to access and update your profile settings and notification settings, browse Concord’s help documentation, change between light and dark mode, see details about our latest releases, and logout.

My Profile Settings

From the My Profile page, you can do things like:

• Update your Profile Details
• Update Account Settings include your email and password
• Setup and update Multi-Factor Authentication settings

Updating Your Personal Profile Details

To change your personal profile details:

1. In My Profile, navigate to Profile Settings.
2. From here you can change your profile details, such as first name, last name, and phone number. Click Edit to update a field and click Save to save changes.

Changing Your Email

To change your email address in your personal profile:

1. In My Profile, navigate to Security Settings, and Account Settings.
2. Click the Change Email button. To change your email address, you must enter your current password along with your updated email address.
3. Click Ok to save the changes or Cancel to cancel the changes and return to My Profile.

Changing Your Password

To change your security settings in your personal profile:

1. In My Profile, navigate to Security Settings, and Account Settings.
2. Under Security Settings, click the Change Password button to update your password. To change your password, you’ll be asked to enter your current password, as well as confirm your desired new password.
3. Click Ok to save the changes or Cancel to cancel the changes and return to My Profile.

New passwords must:

• Contain at least one number
• Contain at least one special character: ^$*.?&"!@#- Contain at least one uppercase letter
• Contain at least one lowercase letter
• Contain at least 8 characters

Multi-Factor Authentication

To setup an extra layer of security you can setup a second form of authentication. Concord offers the following options:

• Authenticator App (TOTP)
• Passkey

How to Configure an Authenticator App in Concord

To configure an Authenticator app like Google Authenticator, Authy, or 1Password with Concord:

• Navigate to the My Profile, Security Settings, and Account Settings.
• Under the Authenticator App (TOTP), click the Enable button to open the setup window.
• Using your chosen Authenticator app, scan the QR code or enter the secret key manually in your authenticator app.
• Enter the Device Name (optional) and Verification Code from your authenticator app and click the Verify & Enable button.

You’ll now see MFA Enabled in the Multi-Factor Authentication section and Enabled by the Authenticator App (TOTP) option.

How to Login to Concord with Your Authenticator App

Once you’ve configured your preferred Authenticator app with Concord:

• Login to Concord (https://admin.concord.tech/signin).
• Enter your Email address and click Continue.
• Enter your Password and click Sign In.
• You will be prompted to enter the Verification Code from your Authenticator App. Enter the code and click Verify.

How do Disable Multi-Factor Authentication

To remove multi-factor authentication protection from your Concord account:

• Navigate to the My Profile, Security Settings, and Account Settings.
• Click the delete ****button icon to the left of the Authenticator App (TOTP) section.
• In the Disable Multi-Factor Authentication window, enter your Current Password and click the Disable MFA button.

How to Configure a Passkey in Concord

For additional security, you can configure a Passkey in Concord. Passkey uses your device's biometric sensor, security key, or platform authenticator for secure passwordless verification.

• Navigate to the My Profile, Security Settings, and Account Settings.
• Under Passkey section**, c**lick the Register Passkey button to open the setup window.
• In the Register a Passkey window, enter a Passkey Name and click the Register Passkey button.

• Select the login to associate to the passkey. Once the registration, you will see Enable next to the Passkey section.

When you login to Concord in the future, you can enter your can click the Passkey button. You will be prompted to select the associated account/passkey at login.

How do Disable Passkey Authentication

To remove Passkey protection from your Concord account:

• Navigate to the My Profile, Security Settings, and Account Settings.
• Click the delete ****button icon to the left of the **Passkey** section.
• In the Disable Passkey window, enter your Current Password and click the Delete Passkey button.