Adding and Managing API Keys

Learn how to generate and manage secure API keys for integration with other services like CRMs, CDPs, and your help desk software.

Overview

You can add, edit, and delete API keys by going to Integrations → AI & API Access → API Keys.
You can change the API Key’s name and permissions.
To connect an AI assistant such as Claude or ChatGPT, you don't need an API key. See Connecting AI Assistants to Concord (MCP).

To add an API key, click on the Add API Key button.
Choose a friendly name for the API Key. Concord typically recommends you use the name of the application for which the API key will be created.
Select a permissions role for this API key for the Concord app. Your choices are:
- Admin: An Admin API key has full rights to everything in an Organization.
- Limited: A Limited API key has read only rights to all projects plus the ability to add or edit individual compliance requests.
- Owner: Shown only to Owners. An Owner API key has full rights to everything in an Organization, including billing.

To edit an API key, click the Edit button for the specific API key you’d like to change.

To delete an API key, click on the Delete button for the specific API key you’d like to remove.

CAUTION: Be certain no external applications require this API key for proper functionality.