Adding & Managing API Keys

Learn how to generate and manage secure API keys with for integration with other services like CRMs, CDPs, and your help desk software.

  • You can add, edit, and delete API keys by going to Global Settings → API Keys.
  • You can change the API Key’s name and permissions.
Concord Admin UI Navigation Global Settings API Keys

How to Add an API Key

1. To add an API key, click on the Add API Key button.

2. Choose a friendly name for the API Key. Concord typically recommends you use the name of the application for which the API key will be created.

3. Select a permissions role for this API key for the Concord app. Your choices are:

  • Admin: An Admin API key has full rights to everything in an Organization.
  • Limited: A Limited API key has read only rights to all projects plus the ability to add or edit individual compliance requests
Concord Admin UI Add API Key

How to Edit an API Key

To edit an API key, click the Edit button for the specific API key you’d like to change.

Concord Admin UI Edit API Key

How to Delete an API Key

To delete an API key, click on the Delete button for the specific API key you’d like to remove.

CAUTION: Be certain no external applications require this API key for proper functionality.

Concord Admin UI Delete API Key