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legal
Effective: 01.01.2024
Last Reviewed On: 07.01.2024
At Concord Technologies Inc. (“Concord,” “we,” “our,” or “us”), protecting your privacy is extremely important to us. As we provide privacy-first data solutions that protect companies and the people they engage with, we know how important it is to be able to understand what information is being collected about you, what it is used for, and how it is protected.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.concord.tech (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Privacy Policy does not apply to the Concord services (“Service”) which are provided to you via our Concord applications. For users of the Concord Service and our SaaS Service, please see our SaaS Agreement.
This policy applies to information we collect:
It does not apply to information collected by:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this privacy policy.
This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
This policy covers:
Information We Collect About You & How We Collect It
How We Use Your Information
Disclosure of Your Information
Choices About How We Use & Disclose Your Information
European Data Privacy Rights
California & Other U.S. State Privacy Rights
Data Security
Retention
Children Under the Age of 16
Changes to Our Privacy Policy
Contact Information
We collect several types of information from and about users of our Website, including information:
We collect this information:
When you provide personal information to us by signing up to receive communications from us, we will use that information to communicate with you about our services. We may associate information that we collect automatically with your personal information.
As you navigate through and interact with our Website or click on an email from us, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically does not include personal information, but we may maintain it or associate it with personal information.
It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or that you provide to us.
We may also use these technologies to collect information about your activities over time and across third-party websites, Services, or other online services (behavioral tracking). Some browsers have incorporated ‘Do Not Track’ features. Most of these features, when turned on, send a signal or preference (a "DNT Signal”) to the web sites you visit indicating that you do not wish to be tracked. Because there is not yet a common understanding of how to interpret DNT Signals, nor a common definition of tracking, we do not currently respond to DNT Signals across all browsers, although we do attempt to respond to certain browsers DNT Signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.
We use information that we collect about you or that you provide to us, including any personal information:
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or that you provide:
We may also disclose your personal information:
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
If you are in the European Economic Area, Switzerland, or the United Kingdom, your rights in relation to your personal information include:
If you would like to exercise your rights, please see the Contact Information section below or submit a request by clicking on My Data Privacy in the footer of this website. You also have the right to lodge a complaint to a data protection authority. For more information, please contact your local data protection authority.
Where we process personal information as a data processor or service provider for our customers, our lawful basis is to fulfill our contractual obligations with our customer. Where we process personal information as a data controller, our lawful basis is with your consent. For example, we rely on consent in order to utilize non-essential cookies.
We may also process personal information as necessary to comply with legal obligations, or as necessary for our own or for third party’s legitimate interest (unless those interests are overridden by your fundamental rights and freedoms).
To facilitate data transfers from the E.U. to other countries, we make use of the European Commission-approved standard contractual data protection clauses or other appropriate legal mechanisms to safeguard the transfer.
If you are a resident of California, Oregon, Texas, Virginia, Colorado, Connecticut, Utah, or another state that provides data privacy protections, you may have additional rights regarding our use of your personal information. The rights outlined in this section do not apply to information exempted under applicable state privacy law. Further, the rights described in this Section are not absolute, are subject to exceptions and limitations, and may not be afforded to residents of all states. In certain cases, we may decline requests to exercise these rights where permitted by law.
We describe the categories of personal information that we collect, how we collect that information and how that information is shared above.
To the extent you are provided additional privacy rights in the state you reside, you typically have the following rights with respect to the information that we collect (in each case, subject to applicable law):
If you reside in a state that provides specific data privacy rights, you may contact us by phone or email as indicated in the Contact Information section below. You can also submit a request by clicking on My Data Privacy in the footer of this website. Your rights may only be exercised by you or by your designated agent. You may submit a request to know twice within a 12-month period, unless applicable data privacy law grants you additional rights.
Your request must include enough information to allow us to reasonably verify that you are the person about whom we collected personal information or an authorized representative, which may include: (1) verifying your account information if you have an account with us; or (2) requesting two forms of identification that are reliable for verification purposes, unless the request includes sensitive information and, in which case, we may require three forms of verification and a signed declaration. The information included in your request must allow us to properly understand, evaluate, and respond to it.
We cannot respond to your request if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. If we cannot verify your identity or authority, we will not fulfill your request. We will only use personal data provided in the request to verify the requestor’s identity or authority to make it.
You may submit a request through a designated agent. You must instruct that agent that they will need to state that they are acting on your behalf when making the request, have reasonably necessary documentation, and be prepared to provide the necessary personal information to identify you in our database.
We will acknowledge receipt of your request. We will provide a substantive response within 45 calendar days or inform you of the reason and extension period (up to a total of 90 days) in writing.
We do not sell personal information to third parties. However, some jurisdictions may interpret sharing information through automatic tracking technologies with certain third parties as a sale of information or sharing for targeted advertising purposes (e.g., Google, Facebook, LinkedIn, or similar providers). To the extent we share information with these kinds of third parties, we may sell this information to these third parties. You may opt out of our sale or sharing of this type of information by either by clicking on My Data Privacy in the footer of this website or emailing us at privacy@concord.tech.
Under the Shine the Light law, California customers may request information about whether a business has disclosed personal data (as defined in that law) to any third parties for their direct marketing purposes.
If you are a resident of Nevada, you have the right to opt out of the sale of certain information to third parties who intend to license or sell that information. You can exercise this right by contacting us at privacy@concord.tech with the subject line “Nevada Do Not Sell Request”.
The transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
We retain your personal information for as long as we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
The criteria used to determine appropriate retention period for personal information include:
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address you provided us. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
To ask questions or comment about this privacy policy and our privacy practices, please email us at privacy@concord.tech or call us at 833-444-2673. We can also be reached via mail at Concord Technologies Inc., 9450 SW Gemini Drive, Suite 26582, Beaverton, Oregon 97008-7105, Unites States of America.
