Billing FAQ
Answers to common billing questions: plans, payment methods, credits, and trials.
Overview
Answers to the most common billing and subscription questions. For a full walkthrough of billing features, see the Billing Overview.
How Do I Change My Plan?
Navigate to Global Settings → Billing and click Manage Plan & Add-Ons. From there, select the plan you want to switch to and confirm. Upgrades take effect immediately. Downgrades take effect at the end of your current billing cycle.
How Do I Update My Payment Method?
Go to Global Settings → Billing and click Billing Settings under one of your licensed products. Enter your new card details and save. The updated payment method will be used for all future charges.
What Is the Difference Between Actions and Data Credits?
Actions are included with your plan and cover orchestration and in-house processing for advanced features. Your allocation resets at the end of each billing cycle, and you can purchase more as a recurring add-on.
Data Credits are a separate pre-paid pool that covers AI inference (LLM passthrough) and third-party data source costs. Data Credits are not included in your plan. You purchase them as one-time packs, and they expire 12 months after purchase.
Advanced workflows like questionnaire generation, RFP automation, AI chat, and document indexing consume both Actions and Data Credits. See Actions and Data Credits for details.
What Happens When I Run Out of Data Credits?
When your Data Credit balance reaches zero, features that require AI inference or third-party data (such as questionnaire generation, RFP automation, and AI chat) will pause until you purchase more credits or enable auto-purchase. Core platform features are not affected. Your Trust Center, consent management, and privacy request handling continue to work normally.
To purchase more, navigate to Global Settings → Billing, select the Data Credits tab, and choose a credit pack. You can also enable Auto-Purchase to automatically buy credits when your balance hits zero.
What Happens When I Run Out of Actions?
If your Actions pool is exhausted before your billing cycle resets, advanced features that consume Actions will pause. You can purchase additional Actions as a recurring add-on from the Actions tab in Global Settings → Billing.
How Does the 14-Day Free Trial Work?
When you sign up for Concord, you get full access to your selected products for 14 days at no cost. During the trial you can set up your Trust Center, configure Consent Management and your Privacy Center, and explore all features.
At the end of the trial, your subscription begins and billing starts on the plan you selected.
How Do I Cancel My Subscription?
To cancel, navigate to Global Settings → Billing and click Cancel Subscription on the plan that you would like to cancel. Your access continues until the end of your current billing period.
If you need help, contact support@concord.tech.