Privacy Requests Reports & Metrics (DSRs/DSARs)

The Privacy Requests Reports section in Concord is where you can find detailed analytics and insights for privacy requests (DSRs/DSARs) for your projects.

To view your privacy request analytics details, navigate to Privacy Requests → Reports in Concord. The Privacy Requests Reports section in Concord is where you can find the following analytics information:

• Resolution Metrics - For privacy requests in the selected time period, the Resolution Metrics widget shows the following:
  • Resolved Requests
  • Average Resolution Time in days
  • Minimum Resolution Time in days
  • Maximum Resolution Time in days
• Compliance Requests - The Privacy Requests widget shows the number of privacy requests by day for the selected time period.
• Open Requests (last 12 months) - The Open Requests widgets shows the number of Privacy Requests (View, Change, Delete, and Do Not Sell) grouped by status (Pending Verification, Submitted, Acknowledged).
• Request Trend by Type - The Request Trend by Type widget shows the trending number of privacy requests by the following types:
  • Change
  • Do Not Sell
  • View
  • Delete
• Requests by Geography - The Requests by Geography widget shows the total number of Privacy Requests grouped by geographical region for the given date ranged.
• Requests by Type - The Requests by Type widget shows the total number of privacy requests by type for the selected time period.